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How hm888 Handles Your Personal Information

This privacy policy sets out exactly what data we collect when you open an account, make a deposit via JazzCash, Easypaisa, or Raast, and use our platform — and what we do with it.

Data collected at account openingJazzCash, Easypaisa, Raast payment dataCookie and device dataYour rights to access and deletionHow to contact us about your data
hm888 How hm888 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

We apply a layered approach to protecting your information — from the moment you enter your details at account creation through to every transaction you complete. SSL encryption covers all data in transit. Account login is protected by OTP verification tied to your registered mobile number, which means even if someone has your password, they cannot access your account without your phone. We review data access permissions regularly and limit internal access to what each team function actually needs.

SSL Encryption

All data you submit — account details, payment information from JazzCash, Easypaisa or Raast — travels over SSL-encrypted connections so it cannot be intercepted in transit.

OTP Login Verification

Every login triggers a one-time password sent to your registered mobile number. This keeps your account protected even if your credentials are compromised elsewhere.

Cookie Controls

We use session cookies to maintain your logged-in state and analytics cookies to understand how the platform is used. You can manage cookie preferences through your browser settings at any time.

Data Retention Policy

We keep your personal data only as long as your account is active or as law requires after closure. Payment records linked to Easypaisa and Raast transfers are retained strictly within legal timeframes.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request a copy of your personal data, ask us to correct inaccurate records, or raise a concern about how your information is being used, our support team handles privacy requests directly. You can reach us through any of the channels below. We aim to acknowledge your request promptly and respond within the timeframe required under the applicable data rules for your region.

Live Chat Open the live chat window from any page on hm888 and select the privacy or account topic. A support agent will log your data request and follow up directly.
Email Support Send your data request or privacy concern to our support email address listed in the account help section. Include your registered mobile number for faster verification.
Account Help Centre Log into your account, go to the Help section, and submit a privacy request ticket. This creates a reference number so you can track your request status.

Common Questions About Your Privacy at hm888

These are the questions we hear most often when it comes to personal data, account information and your rights as someone who uses our platform. If your question is not covered here, our support team can handle specific privacy requests directly through live chat or email.

We collect your name, contact details, registered mobile number and the wallet identifier you use — such as your JazzCash or Easypaisa account reference — plus device and session data generated when you log in.

No. Payment data tied to your JazzCash, Easypaisa or Raast wallet is used only to process your transactions and verify your identity. We do not pass it to third-party advertisers or marketing platforms.

Log into your account and submit a data request through the Help section, or contact us by live chat or email. We will verify your identity via OTP before releasing any account information.

Yes. If you close your account, you can request deletion of your personal identifiers. We will remove them from active systems within our data-retention schedule, retaining only what applicable law requires us to keep.

We use session cookies to keep you logged in and analytics cookies to monitor platform performance. You can turn off non-essential cookies through your browser settings without affecting your ability to log in.

We retain account data while your account is active and for a further period required by applicable law. Transaction records — including Raast and Easypaisa transfers — are kept within the legally required window for your region.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.