Reference

Legal Framework for Your hm888 Account

Everything that governs your account at hm888 — how your data is handled, what terms apply to your wallet activity, and how disputes are managed — is laid out here. Access and eligibility depend on local law and the region you are in.

Account TermsPrivacy PolicyWallet RulesCookie UseEligibility Conditions
hm888 Legal Framework for Your hm888 Account
HOW WE HANDLE DATA

Security, Retention and Your Account Rights

Data Handling

Personal information tied to your hm888 account — name, contact details, payment records from JazzCash or Easypaisa — is processed only for account operation and verification purposes.

Cookie Policy

We use cookies to keep your session running across mobile and desktop. No session data is shared externally; you can adjust cookie settings through your browser at any time.

Account Security

Your account is protected with OTP-based login verification. If you suspect unauthorised access, contact support immediately and we will lock the account while you recover it.

Data Retention and Requests

We keep transaction and account data for as long as your account is active. To request a copy of your data or ask for changes, contact support with your account details.

REACH OUR TEAM

Contact Us About Legal or Account Questions

Live Chat Reach the support team directly through the chat window in your account dashboard. Available for account, wallet, and policy queries from Pakistan.
Email Support Send detailed legal or account questions to our support address. We respond to written queries about terms, data access, and account status.
Account Help Centre The Help Centre inside your account covers common policy questions — from how your data is stored to how to request account changes or closures.

Your Legal Questions, Answered Directly

Send your query via the email support channel or raise it through live chat in your account dashboard. For written records, email is the more reliable path.

We do not sell your personal data. Information is shared only where required to process your JazzCash, Easypaisa, or Raast transactions or to comply with a legal obligation.

Account and transaction records are retained for a period after closure as required by our data retention schedule. Contact support to ask about the specific timeline for your account.

Access depends on local law and the eligible regions covered by the platform. Check the rules that apply to your location before opening an account or making a deposit.

Submit a data access request through the support email channel. Include your registered account details so the team can locate your records and respond within a reasonable period.

Any balance held in your account wallet at the time of suspension is handled according to the terms in your account agreement. Contact support directly to understand what options apply to your situation.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.